You will be redirected to a form and asked to provide more details. If none of these options work for you, select 'I still need help.' Some support options will come up including instructions on how to reset your password, instructions on how to find your account, and instruction on how to find your username from your cache device history. Select 'Logging In' from the menu options.Ĭhoose 'I can't log in' from the menu options. Go to the Spotify Customer Support form: If either of these has occurred, you will need help from Spotify's customer support to recover your Spotify account. Accounts can be disabled due to a suspected fraudulent activity or a chargeback. If the above options don't work, you may need to get help from Spotify's customer support. Note that these steps can only be completed on a desktop, not on mobile.Under social, click on 'Disconnect from Facebook.'.In the top right corner, select the downward facing arrow, and click on 'Settings.'.After you have used Facebook to log in to your account, open up the Spotify app on your desktop browser.If you don't like connecting your Facebook account to your Spotify account, use your Facebook to log in, and then disconnect your Facebook account from Spotify. Once you've logged onto Facebook, you will be redirected to Spotify, and be logged in. If you're not already logged on, a new web page will open asking you to log in to your Facebook with your username (or email address) and Facebook password. If you're already logged into Facebook on the device you are using, you will be redirected to Spotify and the application will open, ready for you to use. Go back into the mobile app or the desktop app, and select 'Login with Facebook.' This will only work for people that have connected their account to their Facebook profile previously. If that didn't work, or if you don't want to go through the process of resetting your password, you can try logging into your Spotify account via your Facebook profile. Go back to the app on your mobile phone or on your desktop, and log in with the correct email address and the new password. Type your password in both of the fields and select 'Send.' Open the email, and click the 'Reset password' link. If you have a Gmail account, check your Social or Promotions tab. If a few minutes have passed and you still do not see the email, check your Spam or Junk folder. The email will come from Spotify and will have the subject line, 'Reset your password.'
It could take a few minutes before the email shows up in your inbox. Go to the same email address' inbox and find the Spotify email.
Go to this webpage to reset your password.Įnter your email address that is associated with your Spotify account, and click 'Send.' If you find you are unable to log into your Spotify account, there are a few simple steps you can follow: Reset Your Password
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